tk999's Privacy Policy

1 Introduction and Scope of Application

This privacy policy ("Policy") applies to the tk999 platform ("we", "us"). It sets out what types of information may be collected from a user when they use tk999's website or services, what purposes that information is used for, and how it is stored and kept secure.

tk999 operates an online gaming and betting platform for Bangladeshi users. Our services include slot games, live casino, cricket and football betting, and various other gaming options. This policy applies to you when you access this platform, register, or use any of our services.

The term "user" in this policy refers to any person who visits the tk999 website, opens an account, or uses any of our services. Our platform is for persons aged 21 and above only.

2 Types of Collected Information

2.1 Information Provided Directly

When you create an account on tk999, make a deposit, or contact us for support, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• bKash, Nagad, or Rocket account number (for transaction processing only)
• Username and password
• Messages or complaint details sent to customer support

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and Device ID
• Browser type, operating system, and screen resolution
• Session duration on the platform and information about pages visited
• Login and logout times, and betting activity logs
• Browsing information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Where required for identity verification or fraud prevention, we may sometimes collect verifiable information about you from trusted third parties. In such cases, all applicable legal obligations are always observed.

3 Purposes of Information Use

tk999 uses user information for specific and limited purposes. Those purposes are set out in detail below:

• Account management: To handle registration, login, password recovery, and account security.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, or Rocket.
• Age and identity verification: To confirm that all users are at least 21 years old.
• Fraud and security monitoring: To detect suspicious activity and keep accounts secure.
• Customer support: To provide assistance via chat or email and to resolve complaints.
• Platform improvement: To analyse user experience and improve service quality.
• Legal compliance: To meet applicable legal obligations and to resolve disputes.

We never use your information for excessive or unrelated purposes.

4 Information Storage and Security

4.1 Security Measures

tk999 uses industry-standard technology to keep your personal and financial information secure. Our security measures include:

• SSL (Secure Socket Layer) encryption — prevents third-party access while data is in transit.
• Password hashing — stored passwords can never be read directly.
• Two-factor authentication (OTP) — to block suspicious login attempts.
• Round-the-clock security monitoring — to identify unusual activity immediately.

4.2 Retention Period

Your information is retained for as long as your account is active and, after that, for as long as required by legal obligations. When an account is closed or you submit a deletion request, your information is securely deleted once the applicable legal retention period has ended.

5 Sharing Information with Third Parties

tk999 never sells your personal information or transfers it to third parties for commercial gain. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Organisations that assist with technical work such as payment processing (bKash, Nagad, Rocket), data hosting, and cybersecurity receive access only to the information necessary for that work. They are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose information to comply with a court order, a lawful request from an investigating authority, or applicable law. We have no discretion in such disclosures.

5.3 Business Changes

In the event of a business restructuring or merger involving tk999, user information may be transferred to the successor entity, but the terms of this policy will continue to apply.

6 Cookies and Tracking Technologies

The tk999 website uses cookies and similar technologies. These are used to keep your session active, provide a personalised experience, and measure platform performance.

• Essential cookies: These are necessary to maintain login sessions and complete payment processes — disabling them will prevent the platform from working properly.
• Functional cookies: Help remember language preferences, betting history, and user settings.
• Analytics cookies: Analyse website usage patterns, which helps improve the service.

You can control or disable non-essential cookies through your browser settings, though this may limit some functionality.

7 User Rights

As a tk999 user, you have the following rights over your own information:

7.1 Right to Access

You may request a copy of the personal information we hold about you. If you notify our support team of this request, it will be responded to within a reasonable time.

7.2 Right to Correction

If any of your stored information is incorrect, you may request a correction. You can also update your name, email, or mobile number directly from your account settings.

7.3 Right to Deletion

You may request to close your account and have your information deleted. However, some information may be required by law to be retained for a specified period.

7.4 Right to Object to Processing

You may object to the use of your information for marketing communications or optional analytics, and request that such processing be stopped.

To exercise these rights, contact our 24-hour live chat support or reach us by email. To learn more about our responsible gaming approach, please read the Responsible Gaming page.

8 Protection of Minors

tk999's services are intended solely for adult users and we do not knowingly collect information from anyone under the age of 21. Age verification is required during the registration process.

If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and any collected information will be deleted.

9 Third-Party Links

The tk999 platform may sometimes contain references to third-party services. These external services have their own privacy policies and are not under tk999's control. It is your own responsibility to read their privacy policies before using any third-party services.

10 Changes to the Policy

tk999 reserves the right to update this privacy policy as needed. If significant changes are made, a notification will be sent to your registered email or mobile number, and the "Last Updated" date at the top of this page will change.

If you continue using the platform after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions about any part of this policy, visit our About Us page to learn more, or contact our support team via live chat.

11 Contact and Complaints

If you have any questions, review requests, or complaints regarding this privacy policy, please contact us in the following ways:

• Live Chat: Seven days a week, twenty-four hours a day — support is available in Bengali and English.
• Email: [email protected]

Our support team is committed to resolving any privacy-related requests as quickly as possible. For general questions, you may also find answers on our FAQ page.